Refund and Returns Policy
However, your satisfaction is important to us. This policy outlines the conditions under which a refund may be granted and sets realistic expectations for all buyers.
1. Digital Products Cannot Be Actually Returned
Due to the nature of digital goods, once a product has been purchased and accessed (downloaded or viewed), it cannot be “returned” in the traditional sense. Unlike physical items, digital files cannot be physically shipped back, resold, or restocked.
Therefore, we do not accept returns on digital downloads under normal circumstances.
2. Refund Eligibility
While all purchases are considered final, we understand that certain situations may arise where a refund request is appropriate. We offer refunds only under the following conditions:
– You received the wrong product (e.g., mismatched download file)
– The download file is corrupted, incomplete, or non-functional, and we are unable to provide a working replacement
– The product description or preview was significantly misleading, and the final product does not match what was advertised
– You purchased a product more than once
If you believe your purchase qualifies under one of these cases, please contact us within 7 days of your purchase. Refunds will be evaluated on a case-by-case basis at our discretion.
3. Non-Refundable Situations
We do not issue refunds in the following cases:
– You changed your mind after purchase
– You expected features or formats not included in the product description
– You didn’t download the file or forgot to use it
– You encountered minor design imperfections, especially in AI-generated or stylized artwork
– You experienced issues related to your printer, software, or device compatibility
Our products are clearly described, and many include preview images. We strongly encourage you to review product details before purchasing.
4. Contacting Us for Refund Requests
If you experience a problem with your purchase, please contact us through the website’s support form and provide the following:
– Your order number
– A description of the issue
– Screenshots or evidence (if applicable)
We will typically respond within 1–2 business days, and if your refund is approved, it will be processed through the original payment method.
5. Policy Updates
This return and refund policy may be updated at any time without prior notice. Continued use of the site or purchasing products after a revision implies agreement with the updated policy.
6. Final Notes
We aim to be fair and reasonable in all customer service matters, and we understand that unexpected issues can happen. While our general policy is no returns for digital goods, we will always do our best to make things right if a problem arises.
Thank you for understanding and supporting independent creators and digital stores like ours.